REFUND POLICY

Welcome to Mary Mix!
Due to sustained financial losses and increasing operational pressures over recent years, we have made the difficult decision to conduct a clearance sale at a loss. Currently, all tableware products are being offered at discounted prices for a limited time; inventory is limited, and sales will end once stock runs out.
To safeguard your shopping interests, we offer the following return and refund services:

I. Shipping and Delivery Information

• Shipping Location: United States
• Order Processing Time: Processed on the same day
• Shipping Duration: Delivered in approximately 2 days
  Once your payment has been successfully processed, we will arrange for shipment as soon as possible and provide you with tracking information.

II. Return Policy
Customers may request a return within 30 days of receiving their merchandise.
To ensure you can shop with confidence, Mary Mix offers the following:

• Returns accepted even after the product packaging has been opened.
• If issues arise after the product has been used, please contact Customer Service for assistance.
• After-sales support is provided for products that are damaged, defective, or affected by shipping issues.
  Please do your best to keep the product and its original packaging intact to expedite the return review process.

III. Refund Details

• Refund Review Time: Processed as soon as possible after the returned item is received.
• Refund Processing Time: Once approved, the refund will be credited back to your original payment method within approximately 3 days.
  Please note that the actual time it takes for the funds to appear in your account may vary slightly depending on your specific payment platform.

IV. Return Procedure
If you wish to request a return, please follow these steps:

1. Contact Customer Service to submit a return request.
2. Provide your Order Number and a brief explanation of the issue.
3. Customer Service will provide the return shipping address once your request has been confirmed.
4. Ship the item back as instructed.
5. Our warehouse team will process your refund once the returned item has been received.

V. Return Address & Contact Information

Phone: 865-206-4362
Email: mary.mix@kitchencrafthub.shop
Address: 9721 Cortez Dr, Knoxville, TN 37923
VI. Important Notice
As we are currently in a clearance phase involving sales at a loss, we are experiencing a high volume of orders. Consequently, there may be slight delays in Customer Service responses and refund reviews. We appreciate your understanding.
Rest assured, Mary Mix remains committed to diligently handling every customer’s order and resolving any after-sales issues to ensure a positive shopping experience for you.
Thank you for your support and understanding!